Sign-in is looping back to the sign-in page
What causes redirect loops and how to fix them.
Updated
If you sign in and immediately get bounced back to the sign-in page, one of these is usually the cause.
Cookies blocked
We use a session cookie. If your browser is set to block all cookies (or all third-party cookies in some configurations), the loop happens because we can't see your session.
Fix: allow cookies for hellocivic.com and try again.
Browser extensions
Privacy-focused extensions (uBlock Origin in nuclear mode, Privacy Badger, certain script blockers) sometimes break the auth flow.
Fix: disable extensions, sign in, then re-enable one at a time to find the culprit.
SSO misconfiguration
If your workspace uses SSO and the IdP is misconfigured, signing in succeeds at your IdP but the SAML response fails our validation, so we don't issue a session.
Fix: see troubleshooting SSO sign-in.
Device clock skew
If your computer's clock is more than 5 minutes off, our session-token validation fails.
Fix: make sure your OS clock is set to network time.
Still looping?
Contact support and we can look at the auth logs for your account.
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