Troubleshooting & FAQ
Common problems and quick answers.
I forgot my password
Quick recovery steps for a forgotten password.
Read articleI'm not getting our verification emails
Where our emails go when they don't show up.
Read article"Insufficient permissions" — what does this mean?
You tried to do something your role doesn't allow.
Read articleWhy can't I see another workspace's data?
Workspace isolation is a feature, not a bug.
Read articleA scan failed or got stuck — what now?
Common scan problems and fixes.
Read articleThe widget isn't appearing on my site
Diagnostics for missing or broken widget installs.
Read articleMy PDF report won't download
Quick fixes when an export gets stuck.
Read articleSign-in is looping back to the sign-in page
What causes redirect loops and how to fix them.
Read article2FA codes aren't working
When your authenticator app's codes are being rejected.
Read articleI'm getting rate-limited
What our limits are and what to do about them.
Read articleBrowser compatibility and supported versions
Which browsers we test against and what's not supported.
Read articleGeneral privacy and data questions
Where your data lives, how we use it, and how to export it.
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