Help Center
How can we help you today?
Browse guides, troubleshooting tips, and walkthroughs for every HelloCivic app. Can't find what you need? Email support.
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What is HelloCivic Text?
Two-way SMS, mass alerts, and a website widget — built for government agencies.
I forgot my password
Quick recovery steps for a forgotten password.
Submitting a support ticket
How to reach our support team and what to include.
Reviewing a proposal we sent you
What to expect when our team sends you a sales proposal.
Understanding plans and what's included
Free, Starter, Pro, Enterprise — what each tier unlocks.
What is Accessible Docs?
Automatic PDF and document remediation for screen reader users.
Browse by category
Getting started
Set up your account and learn the basics.
Your account
Profile, password, 2FA, and connected accounts.
Workspaces
Create, manage, and configure your workspaces.
Members & permissions
Invite teammates and manage who can do what.
Authentication & SSO
Sign-in methods, SSO setup, and domain verification.
ADA Scanner
Audit your sites for accessibility issues at scale.
Access Widget
Embeddable accessibility tools for your visitors.
Accessible Docs
Make PDFs and documents accessible automatically.
HelloCivic Text
Two-way SMS, mass alerts, and resident texting for government.
Plans & billing
Subscriptions, invoices, payment methods, and limits.
Contracts & proposals
Review proposals, sign contracts, manage renewals.
Support & feedback
Get help, file feature requests, contact sales.
Troubleshooting & FAQ
Common problems and quick answers.