Submitting a support ticket
How to reach our support team and what to include.
Updated
How to submit
- Open Workspace → Support in the sidebar.
- Click New ticket.
- Pick a category (Bug, Question, Billing, Feature request, Other).
- Write a clear subject and describe the issue.
What to include
- Steps to reproduce the problem (if it's a bug).
- What you expected vs. what happened.
- Screenshots if relevant.
- Browser and OS for any UI issue.
- The workspace slug and user email if asking about a specific account.
Response times
| Plan | First response |
|---|---|
| Free | 2 business days |
| Starter | 1 business day |
| Pro | 4 business hours |
| Enterprise | 1 hour, 24/7 |
What happens after
You'll get a confirmation email with your ticket number. Replies come into the same email thread; you can also follow the ticket inside the dashboard.
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