HelloCivic Text
Two-way SMS, mass alerts, and resident texting for government.
What is HelloCivic Text?
Two-way SMS, mass alerts, and a website widget — built for government agencies.
Read articleGetting started with HelloCivic Text
Open the app, confirm your number, and verify you're ready to send and receive.
Read articleUsing the staff inbox
Read, assign, and reply to resident SMS conversations from one place.
Read articleManaging contacts and consent
TCPA-compliant opt-in, STOP/START/HELP handling, and contact records.
Read articleCreating alert topics and subscriptions
Organize alerts by topic so residents only get messages they asked for.
Read articleSending broadcast alerts
Reach every subscribed resident on a topic — now or on a schedule.
Read articleKeyword automations
Auto-reply, subscribe, or route conversations when residents text a keyword.
Read articleInstalling the text widget on your website
One script tag adds a Text Us button, alert subscriptions, and quick keywords.
Read articleTracking service requests from SMS
Triage resident issues submitted by text — assign, update, and resolve.
Read articleTroubleshooting HelloCivic Text
When messages don't send, webhooks fail, or the widget misbehaves.
Read article