Requesting a refund
Our refund policy and how to request one.
Updated
When refunds are automatic
- First 14 days of a new annual subscription — full refund, no questions.
- Major service outage (our SLA breach) — prorated credit, applied automatically.
When you can request a refund
- Accidental upgrade — within 7 days of the upgrade.
- Failed onboarding — if you couldn't get the product working in the first 30 days and can show a support thread.
How to request
Submit a support ticket with the subject "Refund request" and the details of your situation. We aim to respond within one business day.
What we don't refund
- Standard mid-cycle cancellations on monthly plans (the period is already paid for; you keep using it).
- Plans you've used heavily and want to retroactively cancel.
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