What is HelloCivic Text?
Two-way SMS, mass alerts, and a website widget — built for government agencies.
Updated
HelloCivic Text lets your agency communicate with residents over SMS — the channel most people actually read.
What you can do
- Two-way inbox — residents text your civic number; staff reply from the dashboard.
- Mass alerts — send topic-based broadcasts (snow emergencies, boil-water notices, road closures).
- Alert subscriptions — residents opt in to the topics they care about.
- Website widget — embed a "Text us" button on any site so residents can open Messages or subscribe to alerts.
- Keyword automations — auto-reply when someone texts
TRASH,ALERTS, or other keywords you define. - Service requests — track resident issues submitted via SMS and update them from the dashboard.
What you don't need
Your agency does not need its own Twilio account. HelloCivic operates a single platform-managed provider; your workspace gets assigned phone number(s) and you manage everything from the HelloCivic dashboard.
Who uses it
- Workspace admins — configure topics, broadcasts, automations, and the website widget.
- Staff — work the inbox, manage contacts, and triage service requests.
- Platform admins — provision numbers and configure provider settings (you'll never see raw credentials).
Next steps
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