Tracking the status of your ticket

Where tickets live

Workspace → Support lists every ticket your workspace has filed.

Status meanings

• Open — we've received it but haven't started yet.
• In progress — actively being worked on by our support team.
• Waiting on you — we've replied with a question and need your input.
• Resolved — we believe it's fixed. You have 7 days to reopen if you disagree.
• Closed — finalized.

Replying

Click into any ticket and post a reply, or just reply to the email thread — both end up in the same conversation.

Reopening

If a ticket was resolved but the issue's back, click Reopen. We'll re-assign it to the same engineer when possible.